Cancellation and Refund Policy

1. In short

• Within 7 days of your first payment: a full refund, no conditions, once per host.
• Cancel at any time after that; your access continues to the end of the paid period.
• Monthly plans after the seven days: no partial refund for the rest of the month.
• Annual plans: 30 days' notice, and unused full months are refunded.
• We start the refund within two working days, and it reaches you by the same payment method within 1 to 14 working days, depending on the method.

2. The seven-day guarantee

We do not ask you to take a leap of faith. Subscribe, use the platform with everything in your plan, and if it is not right for you, cancel within seven days of your first payment and we refund the full amount, whatever the reason, and without asking you for one.

The guarantee applies to your first payment only, once per host, and is not renewed by creating a new account. Your access to the platform ends when the refund is made, and your data stays available for export before then.

3. How to cancel

Cancel from Settings, Plan and billing, or by messaging us on WhatsApp or at hello@hostly.io. The cancellation takes effect at the end of the current paid period, so no further payment is taken, and every feature of your plan stays available until that date. When a full refund is made within the first 7 days, your access ends when the refund is made.

Until payment inside the app is available, a cancellation request on WhatsApp is carried out the same working day.

4. Monthly plans

• If you cancel within 7 days of your first payment, we refund it in full, whatever the reason, under section 2.
• After the seventh day, no part of the current month's fee is refunded, and your access continues to the end of it.
• The same applies to the Automation add-on for units.

5. Annual plans and the customer-support service

• Annual plans and the customer-support service are cancelled with 30 days' notice.
• We refund the unused full months after the notice period ends; the current month counts as used.
• Support services already delivered are not refunded.

6. Changing your plan or number of units

• An upgrade takes effect at once, and the price difference is charged for the rest of the month.
• A downgrade takes effect from the next renewal, and no difference is refunded for the current period.
• A change in the number of units is counted on the next renewal date.

7. Price increases

If we raise prices, we tell you at least 60 days in advance. If you cancel before the new price takes effect, we refund any full months paid in advance and not used.

8. How refunds are paid

• We start the refund within two working days of accepting the request, to the same payment method you paid with. It reaches you depending on the method: mada within 1 to 3 working days, credit cards within up to 14 working days, and bank transfer within 5 working days.
• Invoices paid by bank transfer are refunded by transfer to the same account.
• The refunded amount includes any value-added tax charged on it, and we issue the refund document under the requirements in force at the time.

9. Disputes

If a refund does not arrive on time or you disagree with how it was calculated, follow the complaints procedure in the Terms and Conditions: we acknowledge the complaint within one working day and resolve it within 5 working days, after which you may take it to the Ministry of Commerce.